Question 1

Is WhatsApp automation with OpenWA safe and compliant?

Accepted Answer

Yes. The platform runs on OpenWA, an established open-source library, and follows WhatsApp's anti-spam best practices including opt-in management, rate limiting and template compliance. We never store your messages outside your workspace and you can export or delete data at any time.

Question 2

Do I need a WhatsApp Business API account to get started?

Accepted Answer

No. You can connect a regular WhatsApp number via the QR code flow. For high-volume use cases we recommend migrating to the official WhatsApp Business API, and the platform supports both modes seamlessly.

Question 3

How fast can I launch my first campaign?

Accepted Answer

Most customers go live in under 10 minutes. Connect your number, scan the QR, pick a template and schedule a broadcast. The visual workflow builder means no engineering time is required.

Question 4

What does AI auto reply cost?

Accepted Answer

AI replies are powered by OpenAI and billed per token at cost. On the Professional plan you get $20 of AI usage included every month, which typically covers 30,000+ AI replies for an average support use case.

Question 5

Can my whole team use one WhatsApp number?

Accepted Answer

Yes. The shared Team Inbox lets multiple agents reply from a single number with assignment, mentions and internal notes. Collision detection prevents two agents from replying to the same conversation at the same time.

Question 6

How does Punit Mistry support onboarding?

Accepted Answer

Every Professional and Enterprise customer gets a 1:1 onboarding call with Punit Mistry directly. You can also book a free demo before signing up using the contact form on this page — it opens WhatsApp pre-filled with your details.

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